| 勤務先企業概要 |
| 業種 |
ＩＴ/通信系 |
| 求人内容 |
| ポジションタイトル |
Program Operations Analyst - Japanese Speaking |
| 職種 |
カスタマーサポート・オペレーター |
| お仕事内容 |
Program Operations Analyst - Japanese Speaking |
| 業務内容詳細 |
Responsibilities:
/ Execute Program Run Management
o Manage/maintain an up-to-date run-issues sharepoint.
o Lead daily/weekly run triage for post program release with core team.
o Provide weekly/monthly summary report/updates to management and core/extended team.
o Monitor and track key metrics to ensure green versus targets, in functional areas such as supply chain; payment team and customer support teams.
o Monitor Demand capacity issues on monthly and quarterly basis.
o Provide timely and accurate feedback on eg. campaign execution, Ops Specs, system bug fixes, change request etc.
o Raise timely and accurate feedback and change request to vendor systems
o Drive timely and complete resolution to escalation issues and CPE top issues to reduce the overall number of incidents per month/quarter/year.
o Identify and develop CPE improvement activities/tasks.
o Any other run management assignments by manager.
/ Project Management
o Provide input to Project manager’s scope, schedule and activities.
o If leading project, to gather, scope and lead project as assigned by manager.
o Provide timely and accurate reporting and update readiness materials.
o Work with internal stakeholders and IT team on project requirements.
o Develop project plan and communicate project progress status.
o Involved in system implementation, UAT, training.
/ Analysis
o Proactive process improvement analysis and opportunity identification.
o Data gathering, analysis and reporting. Articulate trends and observation during management/team meetings.
o Understand meaning behind numbers and provide business insights.
/ Rhythm of Business
o Coordinate, scheduling and prepare group’s ROB (Rhythm of Business) deck.
o Timely scheduling of key ROB stakeholders.
o Monitor and track Key Metrics
o Timely Communication with internal stakeholders
o Minute ROB meetings and closely follow up with action item owners. |
| 上司 |
ローカル男性 |
| 募集背景 |
新規 |
| 勤務条件 |
| 勤務時間 |
オフィスアワー |
| 勤務曜日 |
月－金 |
| 残業 |
ほとんどなし |
| 出張 |
なし |
| 雇用形態 |
契約社員 |
| 給料 |
基本給与 3.0K |
| 有給休暇 |
14日間 |
| メディカルリーブ |
14日間 |
| 募集要項 |
/ Minimum 3 years relevant working experience
/ Degree holder preferably major in IT, Business or Marketing.
/ Excellent communication and project management skills
/ Highly proficient in Microsoft Office software eg. Excel, powerpoint, word, sharepoint
/ Highly independent individual, hardworking, meticulous and confident
/ Enjoy working with numbers
/ Fluent in English and Japanese
/ Pleasant personality
/ Good interpersonal awareness and willing to work as a team.
/ Willing to lead projects/tasks, good presentation skills. |
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|
M.Mさん（30代）
M.Nさん（20代）