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お仕事情報詳細

[ 更新日: 10-04-19 ]

勤務先企業概要
業種	ＩＴ/通信系
求人内容
ポジションタイトル	Customer Care Supervisor (Japanese)
職種	カスタマーサポート・オペレーター
お仕事内容	Customer Care Supervisor (Japanese)
業務内容詳細	/ Full responsibility for all people management activities within the team / Identifying training needs and delivering training within the team and providing feedback, mentoring and assistance to new hires and current team members. / Ensures that all team administration is carried out and maintained to a high standard / Jointly responsible for the recruitment and retention of resources within the team / Monitor systems and provide ongoing feedback for continuous improvements with the delivery of service / The Supervisor is responsible for ensuring that daily workloads are allocated efficiently in order to meet team, department and organizational SLA’s and ensure optimum productivity. / Responsible for ensuring that the quality of work carried out in their team meets / exceeds expected standards and for addressing situations where quality does not meet the expected standard / Conduct team meetings, one to ones and communications sessions on a regular basis. / Ensures all training within the team is carried out as efficiently and effectively as possible and continuously assesses the quality of performance following the training / Supply accurate Payroll information / Responsible for managing the objectives and performance appraisals for all team members / Develop team initiatives to enable the team to work more efficiently and effectively / Responsible for completion of ad hoc projects
上司	ローカル男性
募集背景	新規
勤務条件
勤務時間	オフィスアワー
勤務曜日	月－金
残業	ほとんどなし
出張	なし
雇用形態	契約社員
給料	基本給与 3.0K
有給休暇	14日間
メディカルリーブ	14日間
募集要項	/ Degree Holder / A proven ability to work as part of a team whilst also having strong leadership qualities and ability to show own initiative. / Fluent English is essential / Excellent interpersonal and communication skills / Excellent people management skills / Keen attention to detail / Ability to deal with and react effectively to demanding SLA-driven environment / Ability to handle stressful situations / Excellent organizational skills / Detailed working knowledge of Excel
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