||1.Provide day‐to‐day IT operations and other tasks assigned in a professional, helpful, courteous and timely manner while maintaining high level of customer satisfaction.
2.Support incident management practices by ensuring that requests are fulfilled in an accurate and timely manner.
3.Support on e‐learning, procurement, asset management.
4.Assist in the development and implementation of service desk policies, processes, and procedures to improve service desk delivery operations.
5.Deliver excellent level of technical resolutions via email and Chat related to Windows PC, Microsoft applications (e.g., Outlook),TV Conference systems (e.g. Cisco, Polycom),
iPhone/iPad, Printer, Networking.
6.Assist in IT infrastructure‐related projects (e.g., technology upgrades, new hardware and software deployments, e‐learning, user training) as needed.
||Experience should cover following;
At least 2‐3 years of working experience in IT infrastructure/ IT Servicedesk or Helpdesk
Excellent written and verbal communication and presentation skills with the ability to communicate clearly with team members, customers and users
Excellent analytical, tecnical and interpersonal skills including collaboration and empathy
Knowledge and experience in e‐learning content design is an advantage
Not expect as a common team player, he/she should have a potential to be a technical specialist with high communication skills and well minded about team‐working
Should have sense of ownership, urgency and self‐motivation
** Advantage Skillsets Required:
Candidate should have ITIL certified is mandatory
Contract Management skill is mandatory
Project management skill is preferable
Team leading skill is preferable
M365 knowledge is preferable
PC troubleshooting knowledge is preferable
AWS / Azure Cloud fundamental knowledge is preferable
Product knowledge is preferable (Microsoft, Veeam, M365, Azure, AWS, Hulft) [CSP Model]
TV Conference knowledge is preferable (Cisco Product, Logitech, Microsoft Teams)
Able to Speak, read and write Japanese is an advantage