Robot CEOs and virtual officers
The artificial intelligence race of 2017
"In 30 years, the best CEO could be a robot"
Alibaba founder and chairman Jack Ma warned on last Monday that there would be dark times ahead for people who are unprepared for new technologies.
Robots are quicker and more rational than humans. That is the reason why robots could also replace chief executives of companies, the billionaire explains.
Recently we are seeing a rise of bots at workplaces.
This week, the Straits Times newspaper reported that more firms and govt agencies in Singapore started using chatbots for customer service.
The article introduced companies such as OCBC Bank (launched this month) and DBS/POSB Bank (launched in January) which are using the chatbot.
Their chatbot will answer to the initial home loan queries by customers as well as handling basic queries such as branch locations and foreign exchange rates.
Last year, the Singapore Government has rolled out chatbots to help citizens find information across government agencies' websites in normal conversation style.
Robots and artificial intelligence will be needed to process the large amount of data, which is something that a human brain can't do.
But machines should not replace what humans can do, Ma said in his speech. Instead, the technology community needs to look at making machines do what humans cannot. This would make the machine a "human partner" rather than an opponent.
In the next 3 decades, will we be competing against the artificial intelligence over job positions?
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